INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Customization & Product Capabilities
1. Can you produce packaging in any size, shape, or material?
Yes! We specialize in fully custom packaging—whether you need a unique die-cut structure, luxury rigid boxes, eco-friendly kraft, or corrugated solutions. Just share your vision, and we’ll engineer it.
2. What printing options do you offer?
We support CMYK, Pantone (PMS) spot colors, and a range of finishes including matte/gloss lamination, soft-touch coating, foil stamping, embossing, debossing, and spot UV.
3. Do you provide design support or dielines?
Absolutely. Our in-house design team offers free dielines, 3D mockups, and structural guidance to ensure your packaging is both stunning and production-ready.
4. Can I request samples before placing a bulk order?
Yes. We provide prototype samples (digital or physical) so you can evaluate quality, print accuracy, and functionality before full production.
5. Are your eco-friendly boxes truly compostable or recyclable?
Yes. Our sustainable line includes FSC-certified paper, 100% recycled content, and certified home-compostable options (e.g., sugarcane fiber boxes). We provide compliance documentation upon request.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Ordering, Logistics & Global Export
6. What is your minimum order quantity (MOQ)?
MOQs vary by product type—typically 500 units for custom printed boxes and 1,000 units for standard shipping boxes—but we offer flexible solutions for startups and large brands alike.
7. How long does production and delivery take?
Standard production takes 10–15 business days after artwork approval. Shipping time depends on method:
- Air freight: 5–10 days
- Sea freight: 20–40 days (depending on destination)
We provide real-time tracking and logistics coordination.
8. Do you handle international shipping and customs documentation?
Yes. As an experienced Chinese packaging exporter, we manage end-to-end logistics—including commercial invoices, packing lists, certificates of origin, and customs clearance support.
9. Which countries do you ship to?
We export to 60+ countries, including the USA, Canada, UK, Germany, France, UAE, Australia, Japan, Brazil, and South Africa—with established partnerships with major freight forwarders.
10. What payment methods do you accept?
We accept T/T (bank transfer), PayPal (for smaller orders), and Letter of Credit (L/C) for large-volume contracts—ensuring secure, flexible transactions for global clients.